Shipping policy

At Velisse London, we aim to provide a smooth and reliable delivery experience for every order.

Orders are normally processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery times depend on the destination and shipping method selected at checkout. Delivery estimates are provided as guidance and may occasionally be affected by customs, courier delays, public holidays or other circumstances outside our control.

Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed.

Velisse London ships to selected international destinations. Customers are responsible for any customs duties, import taxes or other charges imposed by their destination country unless otherwise stated at checkout.

Where tracking is available, customers will receive tracking information by email once their order has been dispatched.

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error in your shipping information.

If your order is significantly delayed or you believe your parcel has been lost, please contact us and we will assist you in investigating the shipment with the relevant delivery provider.

For questions regarding shipping or delivery, please contact us at celdon2012@yahoo.com.